Support

Watch Repair
Request

Complete the form below and we will contact you with next steps. All repairs are handled through the Vaucanson Service Center in Boca Raton, FL.

Your Information

Full Name *

Email Address *

Phone Number

Original Purchase Date *

Street Address *

City *

State

Zip Code *

Watch Information

Watch Model *

Repair Type *

Service Requested

Select Service *

Movement battery replacement $25

Illumination battery replacement $25

Dual battery replacement (both) $35

Crystal replacement $35

Silicone strap replacement $30

Tang buckle replacement $30

Warranty repair (shipping only) $15

Problem Description

Describe the Issue *

Once we confirm your repair, we'll follow up by email with a quote and next steps. Questions in the meantime? Call the Return Center at 410.884.4444.

By submitting this form you confirm that you have read and agree to the repair terms. You are responsible for insuring your shipment to the service center. OMG Watch Co and the Vaucanson Service Center are not responsible for items lost in transit. Do not send the watch in its original gift box — it will not be returned. Unauthorized repair voids the warranty.

Submit Repair Request

Mail Your Watch To

OMG Watch Co — Attn: Return Center
2295 NW Corporate Blvd, Ste 230
Boca Raton, FL 33431

What Happens Next

From request to repair.

01

We review your request

Our team reviews your submission within 1–2 business days.

02

We send your quote

You'll receive an email confirming the service, cost, and a secure payment link.

03

You ship your watch

Once approved, mail your timepiece to the Vaucanson Service Center address above.

Questions before you ship?

Check warranty coverage, shipping timelines, and repair details in our FAQ.

View FAQ

Watch RepairRequest

From request to repair.

Questions before you ship?

Watch Repair
Request